At Allsocks, we aim to keep shipping as affordable and stress-free as possible. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
Do you offer free shipping?
Yes we do! All orders of products in Lagos over N20,000 qualify for free shipping while orders outside of Lagos over N20000 qualify for a N500 coupon which can be used at checkout.
- Free shipping applies to qualifying orders within Lagos.
- Orders from outside Lagos will attract a fee. For orders over 20000, use coupon code 20K-OUT at Checkout
- Unless otherwise stated, there is no free shipping on products on sale, as these have already been discounted.
- Coupons on orders outside Lagos cannot be used with other coupons and do not apply to products on sale, as these have already been discounted.
- Coupons do not apply to shipping fees, unless otherwise stated.
- Shipping fees will not be refunded for returns and cancellations.
- We reserve the right to change or discontinue free shipping at any time.
Do you offer self-collection services?
Not at this time. We understand you are always on-the-go and may not be at home/office most of the time. So to make shopping even more convenient for you, we are working on a solution to this, we will let you know when things change.
Do you ship internationally?
Yes, but contact us first to agree on shipping rates and check if the item can be shipped internationally.
How long will it take before I receive my order?
Typically as long as we have the item in our warehouse, you can expect to receive your order within 3-7 working days. For items that we have to source externally please allow 5-9 working days for shipping.
Will I have to sign for my package?
Typically, we require a signature when we ship your package.
What if I am not home when my package arrives?
You will receive either a call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.
What is the delivery time?
We use local couriers to facilitate the delivery of our orders, therefore it would usually take place between 9am-6pm from Mondays to Fridays.
How do I change my address or cancel my order?
If you’ve just finished placing your order, please call us and we’ll try to modify your order. If more than two hours have passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance as soon as possible.
My items are yet to arrive. What should I do?
Normally, you should receive your item within 1-3 or 7-9 working days depending if we have the item at our warehouse. In the event like this, send us an email at complaints@allsocks.com.ng, with the shipping address and Order ID so that we can check your delivery status with our courier.
Do you ship to PO Boxes?
Not at this time!
